Why is it trying to install again

robsnow68
robsnow68 Posts: 2  Freshman Member
edited November 2020 in Multy WiFi System
I just replaced my phone and re—installed all apps. Unlike every other single app which just needs me to logo , the Multy app is trying to go through whole install process again. How can I prevent this and just log back in

Best Answers

  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,225  Zyxel Employee
    1000 Comments Fourth Anniversary 50 Answers Zyxel Certified Sales Associate
    edited November 2020 Answer ✓
    Dear Sir,

    Have you ever registered an account on myzyxelcloud ?
    If you have registered an account on myzyxelcloud, you can just log in and you'll get the configuration on your account. It will not go through the whole install process
    With a registered account, the configurations are saved in both your mobile device and myZyxelCloud.

    Best regards,
    Jerry

    Untitled Image

    Don't miss this great chance to upgrade your Nebula org. for free! https://bit.ly/4g2pS9L

  • robsnow68
    robsnow68 Posts: 2  Freshman Member
    Answer ✓
    That worked like a charm, thank you

All Replies

  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,225  Zyxel Employee
    1000 Comments Fourth Anniversary 50 Answers Zyxel Certified Sales Associate
    edited November 2020 Answer ✓
    Dear Sir,

    Have you ever registered an account on myzyxelcloud ?
    If you have registered an account on myzyxelcloud, you can just log in and you'll get the configuration on your account. It will not go through the whole install process
    With a registered account, the configurations are saved in both your mobile device and myZyxelCloud.

    Best regards,
    Jerry

    Untitled Image

    Don't miss this great chance to upgrade your Nebula org. for free! https://bit.ly/4g2pS9L

  • robsnow68
    robsnow68 Posts: 2  Freshman Member
    Answer ✓
    That worked like a charm, thank you

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