Armor G1 - NBG6818

What is the password for for the exported log file "log.tar" ?
It is not the login password for the router.

All Replies

  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,271  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 1000 Comments
    edited January 2021

    Dear @ KLS,

    The log file is for Zyxel support purpose and the credential can’t be released.

    Best regards,
    Jerry

    Engage in the Community, become an MVP, and win exclusive prizes!

  • KLS
    KLS Posts: 2
    First Comment
    Thanks Jerry

    How do I contact technical support - I have filled out the form on the web page twice.
    When subitting form the webpage the page tels that you will recieve an email - but nothing happens.
  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,271  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 1000 Comments
    edited January 2021

    Dear @ KLS

    Here are the pages you could connect to local support

    https://support.zyxel.eu/hc/en-us

    Select the language on the upper right corner

    You can connect to your local support for further assistance.

    Best regards,

    Jerry


    Engage in the Community, become an MVP, and win exclusive prizes!

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