Armor G1 - NBG6818

KLS

What is the password for for the exported log file "log.tar" ?
It is not the login password for the router.

Zyxel_Jerry

Dear @ KLS,

The log file is for Zyxel support purpose and the credential can’t be released.

Best regards,
Jerry

KLS

Thanks Jerry

How do I contact technical support - I have filled out the form on the web page twice.
When subitting form the webpage the page tels that you will recieve an email - but nothing happens.

Zyxel_Jerry

Dear @ KLS

Here are the pages you could connect to local support

https://support.zyxel.eu/hc/en-us

Select the language on the upper right corner

You can connect to your local support for further assistance.

Best regards,

Jerry