Armor G1 - NBG6818

KLS
KLS Posts: 2
What is the password for for the exported log file "log.tar" ?
It is not the login password for the router.

All Replies

  • Zyxel_Jerry
    Zyxel_Jerry Posts: 422  Zyxel Employee
    edited January 21

    Dear @ KLS,

    The log file is for Zyxel support purpose and the credential can’t be released.

    Best regards,
    Jerry
  • KLS
    KLS Posts: 2
    Thanks Jerry

    How do I contact technical support - I have filled out the form on the web page twice.
    When subitting form the webpage the page tels that you will recieve an email - but nothing happens.
  • Zyxel_Jerry
    Zyxel_Jerry Posts: 422  Zyxel Employee
    edited January 26

    Dear @ KLS

    Here are the pages you could connect to local support

    https://support.zyxel.eu/hc/en-us

    Select the language on the upper right corner

    You can connect to your local support for further assistance.

    Best regards,

    Jerry


Sign In to comment.

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click on this button!