Issues connecting devices to modem
SaraT
Posts: 1
We just got our home internet set up with a Zyxel VMG3625-T50B modem and a few devices have trouble connecting to it (Huawei Honor phone).
The phone tries to connect but either disconnects after being connecting for a few seconds or doesn't connected at all.
We tried changing Wi-Fi name and password, changing between 2.4GHz and 5GHz. Adding the device with WPS methods didn't work either.
The phone tries to connect but either disconnects after being connecting for a few seconds or doesn't connected at all.
We tried changing Wi-Fi name and password, changing between 2.4GHz and 5GHz. Adding the device with WPS methods didn't work either.
0
All Replies
-
Hello @SaraT
Thanks for your post.
What messages come up on your Huawei phone when it tries to connect?
- does it say 'authenticating' and then it fails?
- or 'obtaining IP address' and then it fails?
I cannot find the user guide, but I hope that this is helpful.
The above might help work out if it is related to something like WPA2-PSK or to DHCP.
Kind regards,
Tony0
Categories
- All Categories
- 347 Beta Program
- 2.1K Nebula
- 114 Nebula Ideas
- 77 Nebula Status and Incidents
- 5K Security
- 44 USG FLEX H Series
- 246 Security Ideas
- 1.2K Switch
- 65 Switch Ideas
- 901 WirelessLAN
- 33 WLAN Ideas
- 5.8K Consumer Product
- 204 Service & License
- 326 News and Release
- 71 Security Advisories
- 21 Education Center
- 5 [Campaign] Zyxel Network Detective
- 1.8K FAQ
- 831 Nebula FAQ
- 401 Security FAQ
- 219 Switch FAQ
- 190 WirelessLAN FAQ
- 45 Consumer Product FAQ
- 136 Service & License FAQ
- 34 Documents
- 34 Nebula Monthly Express
- 71 About Community
- 61 Security Highlight