Issues connecting devices to modem

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SaraT
SaraT Posts: 1 image  Freshman Member
edited January 2021 in Smart Home Product
We just got our home internet set up with a Zyxel VMG3625-T50B modem and a few devices have trouble connecting to it (Huawei Honor phone).
The phone tries to connect but either disconnects after being connecting for a few seconds or doesn't connected at all.
We tried changing Wi-Fi name and password, changing between 2.4GHz and 5GHz. Adding the device with WPS methods didn't work either.

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  • tonygibbs16
    tonygibbs16 Posts: 979 image  Guru Member
    50 Answers 500 Comments Friend Collector Fifth Anniversary
    edited January 2021
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    Hello @SaraT

    Thanks for your post. 

    What messages come up on your Huawei phone when it tries to connect?
         - does it say 'authenticating' and then it fails?
         - or 'obtaining IP address' and then it fails?

    I cannot find the user guide, but I hope that this is helpful.

    The above might help work out if it is related to something like WPA2-PSK or to DHCP.

    Kind regards,
         Tony

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