Multy Mini lost connection and won't work at all now

Koocha
Koocha Posts: 10  Freshman Member
Hi all

Happily running a 2 X Multy X and 2 X Multy Minis.

Not iced that one of my minis wasn't connected. Power cycle didn't work so I deleted it from my home and reset with the button on the back.

Added it back with no issues at all. Light is solid white, but the app has a red exclamation mark and the device doesn't have a name. Tap on it and it says it's connected but there is no other information at all. I've now got an LED brightness control which bone of my other devices have. Not that it does anything. Restart doesn't do anything either. I power cycle the mini and after a while the light is red. The app still says it's connected with the red exclamation mark.

Did it all again and left it white for a while but it still doesn't work.

Any suggestions? I really don't want to have to reset everything as the setup process wasn't seamless and took a while. And all my devices are named properly.

So nowy other 3 devices are fine and happy and 1 of my Minis is red.

All Replies

  • Koocha
    Koocha Posts: 10  Freshman Member


  • Koocha
    Koocha Posts: 10  Freshman Member

  • Koocha
    Koocha Posts: 10  Freshman Member

  • Koocha
    Koocha Posts: 10  Freshman Member
    I readded it and got the same thing. Plugged it in via ethernet and it worked fine. Unplugged it and it still said it was connected via ethernet 5 mins later
  • Koocha
    Koocha Posts: 10  Freshman Member
    Urgh. Ok. So after much faffing around it will only work with an Ethernet backhaul 🤷🏼‍♂️

    Is there a way to reinstall the firmware?
  • Zyxel_Jerry
    Zyxel_Jerry Posts: 402  Zyxel Employee
    Dear @Koocha ,

    Thanks for the feedback,
    To clarify the issue, here are some request need your response
    1. Please kindly provide your network topology
    2. Where are your devices located in your environment?
    3. Please send us the feedback on the Multy APP.

    If you have any concerns to share the information, you can private message us.

    Best regards,
    Jerry
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