[NEBULA] Switch stopped reporting to Nebula CC

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sebala
sebala Posts: 21
First Comment Friend Collector Eighth Anniversary Nebula Gratitude
image  Freshman Member
edited April 2021 in Nebula

Hello,

we move to production a new switch (GS1920-24HP) yesterday.

Everything was OK but the reporting data stopped working after few hours.

The switch is still switching on-site. (So it works)

The switch is still online in Nebula CC.

But local IP, POE power, Traffic, Ports status are unknown...

Did you encountered this ? How to resolve this ?

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  • Zyxel_Jason
    Zyxel_Jason Posts: 432
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula Zyxel Certified Sales Associate
    image  Zyxel Employee
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    Hi @sebala ,

    To identify the issue you encounter, I will PM you for more details.

    Please help to check your Forum Inbox.

    Thanks.

    Jason

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