Removing MAC-based device from Nebula authentication

paulb
paulb Posts: 16  Freshman Member
First Comment Nebula Gratitude First Anniversary
edited April 2021 in Nebula
Hi,
I have to remove some MAC-based devices from the (free) Nebula Authentication, but I just can’t figure out how to do this. There seems to be no way to remove any of these devices?

How can this be done?

Thanks in advance!
Paul

All Replies

  • Zyxel_Chris
    Zyxel_Chris Posts: 728  Zyxel Employee
    Zyxel Certified Network Administrator - WLAN Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate 50 Answers
    Hello, you can simply delete it at Organization-wide>Cloud Authentication.
    Feel free to let me know if got any other question. =)

  • Zyxel_Barney
    Zyxel_Barney Posts: 85  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Security
    Hi @paulb

    There are two sets of Cloud Authentication pages. One is under your Site-wide tab, the other is under your Organization-wide.

    Because of the way we designed the administrator privileges and hierarchy, the Site-wide Cloud Authentication page cannot delete user/MAC accounts.

    Please check the Organization-wide Cloud Authentication page for the option to remove/delete these accounts.

    Cheers,
    Barney

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