Change website idle timeout for Nebula

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Dudley_Winchester
Dudley_Winchester Posts: 22  Freshman Member
First Anniversary 10 Comments
edited April 2021 in Nebula
Hi, Not sure if this is possible, is there a way that I can increase the idle timeout for my Nebula cloud account?
If I'm on a site (or at my office desk) all day I'd rather not be logged out every 10 minutes and have to keep inputting username / password / MFA / pick site etc etc.especially if there is nobody else on site who can get onto my PC.
I've tried changing the settings in Organisation-wide >> Security >> Idle Timeout to 120 minutes (see screenshot) but that seems to make no difference.
Thanks!

All Replies

  • Zyxel_Jonas
    Zyxel_Jonas Posts: 313  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
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    Hi @Dudley_Winchester,

    May I know if you could share your organization/name and enable Zyxel support (located at HELP > Support request). I would like to check the status on your site, because idle timeout feature is working fine in my local LAB.

    Thanks
    Jonas,
    Jonas,
  • Zyxel_Jonas
    Zyxel_Jonas Posts: 313  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    edited December 2020
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    Hi @Dudley_Winchester,

    Before we dive in, I would like to inform that "Idle timeout:" was designed to follow the most fewer minutes within all the organization which your account could manage.

    Example:
    Org A. idle timeout is set to 5 minutes
    Org B. idle timeout is set to 12 minutes.

    Result:
    The account will be logged out after 5 minutes.

    I assume you have other organizations, am I right?

    Jonas,
    Jonas,

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