[090801]Trouble to find the device during the initial setup
Options
![ocethan8](https://us.v-cdn.net/6029482/uploads/avatarstock/nQ3TX84RRUVK1.png)
ocethan8
Posts: 4
Freshman Member
![](https://www.zyxel.com/library/assets/zyxel-forum/freshman_member.png)
During the initial setup, my phone had a trouble finding the device for the first 30 mins. Then I unplugged the device and waited for about an hour to plug it back - it found the device. However, the app kept quitting during the setup. I was using iPhone 6.
0
Comments
-
@ocethan8,
Please share your app version.
And please update your app to the latest version. This problem should be fixed after version 1.1.8 (170901).1. Update your app.2. Reset your Multy X units.3. Retest.
If there is any problem, please let us know.0 -
Yes, the app version is currently 1.1.8 when I experienced the issue.0
-
We will release a new app version of Multi X this Wednesday. Please kindly use new version to verify this problem again.0
Categories
- All Categories
- 398 Beta Program
- 2.1K Nebula
- 117 Nebula Ideas
- 83 Nebula Status and Incidents
- 5.2K Security
- 99 USG FLEX H Series
- 247 Security Ideas
- 1.3K Switch
- 69 Switch Ideas
- 923 WirelessLAN
- 35 WLAN Ideas
- 5.9K Consumer Product
- 213 Service & License
- 337 News and Release
- 71 Security Advisories
- 21 Education Center
- 5 [Campaign] Zyxel Network Detective
- 2.1K FAQ
- 1K Nebula FAQ
- 445 Security FAQ
- 238 Switch FAQ
- 213 WirelessLAN FAQ
- 47 Consumer Product FAQ
- 142 Service & License FAQ
- 34 Documents
- 34 Nebula Monthly Express
- 72 About Community
- 62 Security Highlight