[090801]Trouble to find the device during the initial setup

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ocethan8
ocethan8 Posts: 4 image  Freshman Member
edited September 2017 in Archive 2017-2020
During the initial setup, my phone had a trouble finding the device for the first 30 mins. Then I unplugged the device and waited for about an hour to plug it back - it found the device. However, the app kept quitting during the setup. I was using iPhone 6. 

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  • Zyxel_Support
    Zyxel_Support Posts: 436 image  Zyxel Employee
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    @ocethan8,
    Please share your app version.
    And please update your app to the latest version. This problem should be fixed after version 1.1.8 (170901).
    1. Update your app.
    2. Reset your Multy X units.
    3. Retest.
    If there is any problem, please let us know.
  • ocethan8
    ocethan8 Posts: 4 image  Freshman Member
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    Yes, the app version is currently 1.1.8 when I experienced the issue. 
  • Zyxel_Support
    Zyxel_Support Posts: 436 image  Zyxel Employee
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    We will release a new app version of Multi X this Wednesday. Please kindly use new version to verify this problem again.

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