NBG6515 bricked after firmware upgrade.

MAK
MAK Posts: 3  Freshman Member
edited December 2017 in Home Router
Hello,
My NBG6515 was bricked today after upgrading firmware, very strange, I have upgraded using the web interface twice before without problems, the only difference is this time I had to download the firmware file (V1.00(AAXS.4)C0_20171113.bin) manually and upload it to the router using the web interface.
Currently only the power LED comes on, I tried using the reset button following the procedure in the user guide, didn't help. Router is not working in any mode (repeater/router/AP). Plugging an Ethernat cable from router to PC, connection light comes ON but no IP address is assigned to PC, tried assigning address to PC in the range of 192.168.1.x manually and couldn't ping the router on either .1 or .2 address.
Was wondering if there is another procedure to restore the firmware? maybe via USB or using some application that can access the router over some different protocols?
Please help.
Happy holidays to all.
Mohammed.

#Router_December

Accepted Solution

  • Zyxel_Kelly
    Zyxel_Kelly Posts: 40  Freshman Member
    Answer ✓
    @MAK

    Thank you for choosing Zyxel product.

    In order to provide you with a better assistance, 
    We have contacted you via private message to get information. 
    Please check you message box. Thanks. 
«1

All Replies

  • Zyxel_Kelly
    Zyxel_Kelly Posts: 40  Freshman Member
    Answer ✓
    @MAK

    Thank you for choosing Zyxel product.

    In order to provide you with a better assistance, 
    We have contacted you via private message to get information. 
    Please check you message box. Thanks. 
  • MAK
    MAK Posts: 3  Freshman Member
    Thank you Zyxel_Kelly, replied to your message.
  • MAK
    MAK Posts: 3  Freshman Member
    Zyxel provided exceptional service, I got my router back today, all working now :) , very fast and efficient service considering the holidays period. Many thanks to all the people who made this possible, well done.
  • TaKula
    TaKula Posts: 1  Freshman Member
    My NBG6515 is doing the same after updating via the web interface :'(  Power LED on and that it.
    How can i recover the bricked device ?
  • Zyxel_Sally
    Zyxel_Sally Posts: 32  Zyxel Employee
    @TaKula
    Many thanks for choosing Zyxel product.

    In order to provide you with a better assistance, 
    We have contacted you via private message to get information. 
    Please check you message box. Thanks. 
  • kt3000
    kt3000 Posts: 1  Freshman Member
    Hi I have the same problem with mine, updated today and its not working anymore. Please help urgently
  • Zyxel_Kelly
    Zyxel_Kelly Posts: 40  Freshman Member
    @kt3000

    In order to provide you with a better assistance, 
    We have contacted you via private message to get information. 
    Please check you message box. Thanks. 
  • farinaR
    farinaR Posts: 3  Freshman Member
    Hello:

    I have a similar problem after firmware upgrade with my N4100, only light on is Power and have tried the reset procedures mentioned, however, I have no response from the device.

    Please help, thanks.
  • stymie16
    stymie16 Posts: 1  Freshman Member
    Hi - I have a similar bricked issue with my P870HW-51Av2.  Power light just blinks, does not book and reset does not work.  Any help you can give would be appreciated!
    Thanks
  • Zyxel_Kelly
    Zyxel_Kelly Posts: 40  Freshman Member
    @farinaR @stymie16

    Thanks for your feedback.
    We have contacted you via private message to get information. 
    Please check your message box. Thanks. 

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