Model VMG8825-B and iOS Multy Pro app

stefano_sb
stefano_sb Posts: 15  Freshman Member
Fourth Anniversary
edited October 2018 in Smart Home Product
Does the Multy Pro app work with VMG8825-B? I have tried but the app doesn't found the router :-( Thanks
#CPE_Oct_2018

All Replies

  • AAAAL
    AAAAL Posts: 125  Ally Member

    Hi stefano_sb,

    May I have your VMG8825 firmware version?

    Please share your connect steps and what's the error message?

  • stefano_sb
    stefano_sb Posts: 15  Freshman Member
    Fourth Anniversary
    Hi AAAAL, thanks for your answer. VMG8825 firmware version is V5.13(ABLZ.0)b10_20180319. It's a custom version from Wind/Infostrada my telephone operator. When the MultyPro app starts it found the router but after few seconds it disappears... I have no error message :-(
  • stefano_sb
    stefano_sb Posts: 15  Freshman Member
    Fourth Anniversary
    Any news? :-)
  • stefano_sb
    stefano_sb Posts: 15  Freshman Member
    Fourth Anniversary
    With the new  Android Multy Pro App version  (1.0.5.181012)  I can see my VMG8825-B but... which password I have to use to login???
  • Zyxel_Support_CPE
    Zyxel_Support_CPE Posts: 188  Zyxel Employee
    Sixth Anniversary
    Hi stefano_sb,

    Password is the same as you login to GUI. If you didn't change default password, you can find it on back label of your device.
  • stefano_sb
    stefano_sb Posts: 15  Freshman Member
    Fourth Anniversary
    Thanks for the answer.... I have changed the password.T he new password is ok using GUI  (with user = admin) but it doesen't work from App (where there no way to insert the user...). 
  • Zyxel_Support_CPE
    Zyxel_Support_CPE Posts: 188  Zyxel Employee
    Sixth Anniversary
    Hi stefano_sb,

    In order to provide you with a better assistance, we contacted you through private message to get more information, please check your message box.


  • Catfish
    Catfish Posts: 13  Freshman Member
    I have the same problem too and the same router/firmware.
    How it was solved this issue?

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