Multy X - Secondary Node disconnecting/rebooting

jb68
jb68 Posts: 5  Freshman Member
edited January 2019 in Multy WiFi System
Hi,

Recently bought Multy X and the secondary node keeps disconnecting/rebooting every day - I have tried moving it etc and it still happening, the logs don't show much and it's frustrating me :(

#MultyX_Jan_2019

Comments

  • Hanamichi
    Hanamichi Posts: 125  Ally Member
    How do you know 2nd node keeps disconnecting/rebooting?
    When the problem occurred, how's the LED status of 2nd node?
    Is possible to provide more information you encountered?

    Can you share the result of backhaul signal strength?
    https://homeforum.zyxel.com/discussion/1350/how-to-tell-where-the-extender-node-connects-to-in-the-network#latest
  • jb68
    jb68 Posts: 5  Freshman Member
    The LEDs go off on the second note and does the reboot sequence. The WiFi backhaul says to move it but I can’t move it any further. Ones downstairs in the corner and the other upstairs. But the signal seems fine and the speeds are fine. Just that it will reboot. 
  • Zyxel_Steven
    Zyxel_Steven Posts: 246  Zyxel Employee
    @jb68,
    In order to provide you with a better assistance, we have contacted you via private message. Please kindly check your message box and send back the log to us for analyzing. Thank you.
  • jb68
    jb68 Posts: 5  Freshman Member
    Have replied kind regards

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