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    • VMG1312-B10D Remote management

    Posts: 7  Freshman Member
    edited March 2019 in Smart Home Product
    Hi
    I have Zyxel router VMG1312-B10D firmware V5.13(AAXA.7)C0 . I can't manage it remotely
    I of course enable the remote management, I tried Http, Https   tried to change the port - nothing !
    Very frustrating
    Please help
    Regards
    david    

    #CPE_Mar_2019

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    All Replies

    • Posts: 150  Master Member
      First Comment Friend Collector Sixth Anniversary
      Hi Kingdavid,

      I did some tests, all services (http/https/telent/ping) from wan to device are no problem.
      You can go to Remote Management > Service control and then check “wan interface used for service” option. The default setting is “Any_WAN”, if you have specific interface for these service, you need configure it to “Multi_WAN” and select to correct interface. 

    • Posts: 7  Freshman Member
      Hi 
      thanks for your answer, I tried it but still the same result  can”t manage remotely 
      I do not see also at the “status” screen that this service is open 
      ?
    • Posts: 188  Zyxel Employee
      Sixth Anniversary
      Hi Kingdavid,

      The status page will not show this information. May I know your location and who is your service provider? 
    • Posts: 7  Freshman Member
      Hi
      Thanks, my location is Israel and service provider is Bezeq 
      https://www.bezeq.co.il/
      Thanks 
      David
    • Posts: 188  Zyxel Employee
      Sixth Anniversary
      Hi Kingdavid,

      In order to provide you with a better assistance, we contacted you through private message to get more information, please check your message box.


    • Posts: 1
      Hello, I have the same problem as reported above. I am in Finland and the operator is Elisa. I am checking that these configurations are enabled:


      I can able to access the router from same network (LAN) using public IP, but not from internet. Are there any additional configuration needed?
    • Posts: 212  Master Member
      First Comment Friend Collector Third Anniversary
      From your settings, WAN is not enabled and that is the reason why you can not access it from Internet. Only LAN/WLAN is enabled now.

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