VMG1312-b10d firmware upgrade error

albertodesi · March 2019

During the VMG1312-b10d firmware upgrade I'm facing the following error:

Image uploading failed. The selected file is an illegal image. You may press 'Cancel' to upload another firmware image file, or press 'OK' to reboot to recover normal operation.

My actual firmware version is: V5.13(AAXA.7)C0
Newest version: 5.13(AAXA.8)C0

Could you help me?

#CPE_Mar_2019

YeK · March 2019

Hi,

May I know where you download 5.13(AAXA.8)C0 fw? Do you use .bin or .rom for upgrading?

albertodesi · March 2019

Downloaded from here: https://www.zyxel.com/it/it/support/download_landing/product/vmg1312_b10d_13.shtml?c=it&l=it&pid=20141205120000&tab=Firmware&pname=VMG1312-B10D

Uploaded the .bin file.

Kingdavid · March 2019

I have the same problem

YeK · March 2019

Hi,

I upgrade fw on my VMG1312-B10D from .7C0 to .8C0 and don’t have same issue as yours. What are browser and its version you use? You may try to clean cookie or find another PC/laptop to try again.

albertodesi · March 2019

Tried with different devices (Macbook pro, Dell XPS win10) and different browsers (google chrome, safari, edge, IE, mozilla firefox, firefox developer edition).
Always the same result.

Zyxel_Support_CPE · March 2019

Hi albertodesi,

In order to provide you with a better assistance, we contacted you through private message to get more information, please check your message box.

Solo01 · April 2019

@Zyxel_Support_CPE please provide me with the solution i have the same issue vmg3925-b10b

Zyxel_Support_CPE · April 2019

Hi Solo01,

This post is discussed “VMG1312-b10d firmware upgrade error” so I don’t understand what you mean? Please help to describe more detail and then I will try to help you.

Solo01 · April 2019

I have the same firmware error when i update my vmg3925-b10b i have tried uploading the file from my phone and laptop but every time same error "illegal image"

Solo01 · April 2019

Any help @Zyxel_Support_CPE

VMG1312-b10d firmware upgrade error

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