SBG3300 vpn link to base router

jeffjohn1941
jeffjohn1941 Posts: 71  Ally Member
First Comment Friend Collector Third Anniversary
edited June 2019 in Smart Home Product
Do forgive my naivety, but can someone resolve this minor problem?  I am at my branch office in France, unable to access my uk SBG3300 router address via vpn site-to-site . However, if I use my IPhone via wifi to same gateway, I can access the router. How do I enable same from PC? (and what's the difference??).


#SP_Jun_2019

Jeff J Purcell, New Forest, Uk and France, 44290

Best Answers

  • bbb
    bbb Posts: 35  Freshman Member
    Answer ✓
    Hi Jeff, 

    I suppose that you did built the IPsec VPN on both your PC and your phone, and you tried to access the SBG's LAN IP address from your PC but it did not work. 

    Question #1: may I know when you tried to access the SBG from your PC, how many Internet access do you have on that PC? Do you have both fixed line access and WiFi enabled on your PC?

    Question #2: if the answers to question #1 are "yes", could you please check whether you have a fixed IP address or a dynamically obtained address on the network interface to the IPsec VPN?
    You can check it by taking screenshots on the Internet Protocol Version 4 (TCP/IPv4) page (Network Connection > selected network interface (right click) > Properties > Internet Protocol Version 4, Properties), and you can provide them to me. I assume that the traffic which should go to the remote side SBG did not go into the IPsec VPN tunnel, which was because of multiple network interfaces and the routing. 


  • jeffjohn1941
    jeffjohn1941 Posts: 71  Ally Member
    First Comment Friend Collector Third Anniversary
    Answer ✓
    thanks for kind reply - tried later and all worked fine, so may never know. Congestion I guess at server end?
    Jeff J Purcell, New Forest, Uk and France, 44290

All Replies

  • bbb
    bbb Posts: 35  Freshman Member
    Answer ✓
    Hi Jeff, 

    I suppose that you did built the IPsec VPN on both your PC and your phone, and you tried to access the SBG's LAN IP address from your PC but it did not work. 

    Question #1: may I know when you tried to access the SBG from your PC, how many Internet access do you have on that PC? Do you have both fixed line access and WiFi enabled on your PC?

    Question #2: if the answers to question #1 are "yes", could you please check whether you have a fixed IP address or a dynamically obtained address on the network interface to the IPsec VPN?
    You can check it by taking screenshots on the Internet Protocol Version 4 (TCP/IPv4) page (Network Connection > selected network interface (right click) > Properties > Internet Protocol Version 4, Properties), and you can provide them to me. I assume that the traffic which should go to the remote side SBG did not go into the IPsec VPN tunnel, which was because of multiple network interfaces and the routing. 


  • jeffjohn1941
    jeffjohn1941 Posts: 71  Ally Member
    First Comment Friend Collector Third Anniversary
    Answer ✓
    thanks for kind reply - tried later and all worked fine, so may never know. Congestion I guess at server end?
    Jeff J Purcell, New Forest, Uk and France, 44290

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