Aurora Cam notice of disconnection in the APP

pancho35m Posts: 72  Ally Member
edited August 2019 in Home Router

since sunday i get just an email notification that something happened and i can see the three pictures but if i started the app i get the notification that my camera is offline.

I am using iOS



All Replies

  • Wiasouda
    Wiasouda Posts: 156  Ally Member
    Do you mean when you open Aurora App, the camera will show offline? Or ...

    Can you share what is the firmware version of camera and App version?
    And what is the LED status?
  • pancho35m
    pancho35m Posts: 72  Ally Member
    Firmware is V1.00(ABEQ.3)C0
    LED is turned off
    The funny thing is email notification is working but if i want to connect to the camera via app the camera is offline yes

  • Wiasouda
    Wiasouda Posts: 156  Ally Member
    edited August 2019
    Have you try to reset and reinstall Aurora?
    It seems not normal. I never meet this problem in my ZYXEL camera.

    But what do you mean "i can see the three pictures"? Is it show on email notification?
  • pancho35m
    pancho35m Posts: 72  Ally Member
    yes right it seems to be that the camera is still working because if an action takes care then i got an email notification. in this email notification there are three pictures of the event. that seems to be working fine.

    I will do a reset on the camera and then i will check it again.
    thanks for your help

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