LTE5366 non 4G on Beeline

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Renat
Renat Posts: 4  Freshman Member
edited January 4 in Mobile Broadband
Hi. I'm using LTE5366 (with ext ant) in Russia and I have a situation.
When I plug Beeline LTE sim I couldn't reach 4G connection (HSDPA+ only).
If I change it to another sim (Megafon) 4G is available.
I'm sure that 4G is available for Beeline sim and the coverage is good, I tested it with cell phone and mobile LTE modem.
How can I troubleshoot this?
Thanks!


#SP_Sep_2019

All Replies

  • bbb
    bbb Posts: 35  Freshman Member
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    Hi Renat, 

    Do you configure "external" as the "antenna select" (Configuration > Network > WAN > Management WAN > Antenna Select)?


    Also, do you configure the "dial-up profile" on the same page as "auto" or "manual"?
    If it's manual, what is the APN setting?

    Regards, 

    Bob
  • Renat
    Renat Posts: 4  Freshman Member
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    Hi Bob,

    Yes, I tried different configuration (internal/external) but no luck.
    According to dial-up profile:
    It was "auto" by default. Then I tried to change it to manual. APN was set to "home.beeline.ru" - the same issue. I change it to internet.beeline.ru (as recommended by Beeline) and also the same issue.
  • SerjioK
    SerjioK Posts: 1  Freshman Member
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    а если вставить симку билайна в смартфон, 4г будет ловить?
    если да, то в смарте надо посомтреть на какой частоте (бэнде). может зухель не поддерживает её...
  • Renat
    Renat Posts: 4  Freshman Member
    edited September 2019
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    Да, ловит. Бэнд поддерживается. Написал в техподдержку.
  • bbb
    bbb Posts: 35  Freshman Member
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    Hi Renat, 

    Could you please configure the network type to 4G only and enable the supported 4G bands to a single one each time when you test the 4G connectivity? From the following webpage, Beeline includes band 3, 7 and 20's networks.
    https://en.wikipedia.org/wiki/List_of_LTE_networks_in_Asia

    I would like to know whether forcing the 4G band to a specific one instead of having the device scanning the network would mitigate the problem.




  • Renat
    Renat Posts: 4  Freshman Member
    edited September 2019
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    Hi bbb! 
    I tried this configuration. When I set 4G only the modem service status goes to "None"
    P.S. In my area Beeline uses Band7 for LTE (checked with another LTE modem)
  • bbb
    bbb Posts: 35  Freshman Member
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    Hi Renat, 

    As you mentioned that you checked the LTE connection on another modem, could you please also check the signal indicators on that modem? It'd be good if there's a screenshot featuring the signal; if the signal is good on that modem, I would also like to ask you to enable "roaming" on the Management WAN page. 


    Thank you. 

    Regards, 

    Bob

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