Aishield says unavailable

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  • Scofield
    Scofield Posts: 18 image  Freshman Member
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    Have you tried to clean the data of Multy App and AiShield, or reinstall them, and log in with an account?
  • Baloo247
    Baloo247 Posts: 16 image  Freshman Member
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    Yes to all. 
  • Zyxel_Eric
    Zyxel_Eric Posts: 279
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    image  Zyxel Employee
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    Hi @Baloo247
    Please use "Send Feedback" on Multy App, we can analyze the log file from the feedback.
    Thanks
  • Baloo247
    Baloo247 Posts: 16 image  Freshman Member
    edited September 2019
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    Feedback can't be sent. I click the button and nothing happens..
  • Zyxel_Eric
    Zyxel_Eric Posts: 279
    First Answer First Comment
    image  Zyxel Employee
    edited September 2019
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    Hi @Baloo247,
    What model/OS version of mobile phone do you install the Multy?
    Can you manage the Multy X on Multy App?
    Did either of two App (Multy App/AiShield App) not able to send feedback?
    Can you show some screenshots to help us clarify this problem?
    Have you try to reboot the Multy, will it help? Otherwise, please reset and re-install the Multy.

  • Baloo247
    Baloo247 Posts: 16 image  Freshman Member
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    Well as if by magic, today I managed to send you my feedback from the multy app, and I was able to access aishield. I've not had access for a week, which for a security product is very frustrating. 

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