VMG8823 - is it possible to restart the web GUI without rebooting?

NeAl · June 2018

Hi all,

I have a VMG8823-B50B (firmware version: 5.13(ABIU.0)b5) and *sometimes* the web GUI won't load anymore.

The modem works just fine -- internet, remote access, shared folders, LAN, wireless, telnet/ssh... but not the web GUI.

I've tried different browsers (Chrome, Firefox, Edge, even text-only Links!), different OS (Windows 10, android, Linux); no luck

Rebooting the device solves the problem, but it's a bit of an inconvenience

Is there a way to restart/reset the web GUI via telnet/ssh?

#CPE_June

AAAAL · June 2018

Hi NeAl,

There are not such command for the telnet and ssh connection. May I know how often do you face this problem ? Is almost for a week or more ? Have you tried to clear browser’s cache to resolve this ? Or maybe use the incognito window to access the GUI page ?

NeAl · June 2018

Hi AAAAL,
thank you for your reply.

Yes, I tried the usual stuff: clear cache, incognito mode, reboot pc, diffrent browsers... no way.
The first time I noticed the issue the modem had almost 1 month of uptime; this time it's barely into 2 days of uptime

I have to say that the modem usually works fine (web GUI too), and rarely I have experienced the problem (I've used this device since last december).
Still, it is a (minor) inconvenience

AAAAL · June 2018

Hi NeAl,

Actually I can solve this problem every time by clearing the cookies. How about trying to reset factory setting to solve this ?

NeAl · December 2019

This is still happening, albeit much less frequently.
Firmware version V5.13(ABEJ.5)C0; 90+ days uptime.
Modem works fine (internet, local/remote access via ssh, SNMP), *except* for the web GUI, which won't load anymore. Rebooting the modem temporarily solves the issue, but it's not an acceptable solution.

VMG8823 - is it possible to restart the web GUI without rebooting?

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