Multy X setup isn't successful

YuriSong12_
YuriSong12_ Posts: 7  Freshman Member
edited November 2019 in Multy WiFi System
I have just one Multy X. When I tried to install it - after "Network connection" app goes to screen "system error". But Wifi is working! Wit correct name and password. I don't see any sites in App and it offers to go installation. Factory reboot doesn't help. iPhone XS Max, IOS 12.4.1 Topology - 1 Multy X. Before installation I removed App and reinstall it.

#MultyX_Nov_2019

Comments

  • Zyxel_Eric
    Zyxel_Eric Posts: 279  Zyxel Employee
    First Answer First Comment
    Dear Sir,
    1. Do you mean that you can install the Multy, and set up the SSID/Password of wifi, but it failed at the step after the SSID setting?
    2. How do you factory reboot the Multy? by the factory reset button?
    3. Is this issue always happened on the same steps of setting?

  • YuriSong12_
    YuriSong12_ Posts: 7  Freshman Member
    Hi, Eric!
    1. Exactly.  
    2. Yes, I used factory reset button
    3. Yes, always on the same step.  I tried to use another iPhone - same result.  

    Best regards,
    Yuri
  • Zyxel_Eric
    Zyxel_Eric Posts: 279  Zyxel Employee
    First Answer First Comment
    edited December 2019
    Dear Yuri,
    Have you try to upgrade the iOS version, and then install the Multy, will it work?
    If this issue still happened after the iOS upgrade, please send feedback from the Multy App, and we can assist you via mail, thanks.
  • YuriSong12_
    YuriSong12_ Posts: 7  Freshman Member
    Finally , did it.  It doesn’t help. 
  • YuriSong12_
    YuriSong12_ Posts: 7  Freshman Member

  • YuriSong12_
    YuriSong12_ Posts: 7  Freshman Member

  • YuriSong12_
    YuriSong12_ Posts: 7  Freshman Member

  • YuriSong12_
    YuriSong12_ Posts: 7  Freshman Member
    Internet is good
  • Zyxel_Eric
    Zyxel_Eric Posts: 279  Zyxel Employee
    First Answer First Comment
    Dear @YuriSong12_ ,

    We have received your Feedback from the Multy App, and we will analyze the log.
    In the mean time, we will need more information from you, please check your mailbox for clarify the issue.
    Thanks.

    Best Regards,
    Eric

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