myZyXELcloud-Agent does not update completely

Chefkoch · March 2020

Hello together,
after trying to update my myZyXELcloud-Agent, the installation process stucks at 96% and will not proceed.
I have the newest firmeware update: Release V5.21(ABAG.5)C0
My NAS-type is NAS542.
After asking me to update the myZyXELcloud-Agent that problem occurs.
Anybody has the same problems?

bye
Chefkoch

Image: https://us.v-cdn.net/6029482/uploads/editor/mi/snfmuo4bid00.png

#NAS_Mar_2020

Mel · March 2020

Please try below steps to see if any help.

1. Enable Telnet or SSH on NAS542 and Telnet or SSH into NAS542 (user is 'root').
2. Type 'cd /i-data/sysvol/.system/zy-pkgs/'.
3. Type 'wget ftp://ftp2.zyxel.com/NAS542/zypkg/5.21/myZyXELcloud-Agent_1.0.6_arm_0106_5x0.zpkg'.
4. Go to NAS542's web interface > App Center and tap the icon.

Image: https://us.v-cdn.net/6029482/uploads/editor/g3/iwkt31osmlbj.png

5. Try to update/install new myZyXELcloud-Agent again.

myZyXELcloud-Agent does not update completely

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