Multy U some devices losing connection requires frequent reboot of Multy unit

Hi

yes it seems its only those devices. They appear to connect OK first time, but then won't re-connect if the connection is lost (eg moving around the house to another base unit). re-starting the device does not solve it.


I spent a lot of time with one of the phones  ( e..g forget connection then re-enter password - it gets stuck "obtaining IP address" but always fails, power-cycle phone etc etc), but only re-booting the Multy U fixes it.

I tried rebooting the Plusnet router also - doesn't help.

We are restarting units on a daily basis - its becoming a bit of a pain. Its not just one Multy, it is whichever the device is nearest to. No red lights seen. Multy always looks normal.

Sorry for long delay responding. I didn't log in to check, and don't get an email when there's a response. I will check more often. I'll send feedback from the app. thanks for your help.

Do you think its related to using them in Bridge mode?

Rgds

Duncan

Hi

yes - still happening, no change.
I tried to fill in feedback form using the App, but there seemed no response from the "next" button (Android phone). eventually after lots of presses I got  rotating blue busy thing and then an email pop-up box asking me to pick an email application which I took to be an error, so not sure if the report went or not.

Should the report go automatically on pressing "next" or should I be emailing it somewhere?

I may try re-configuring it all to not use Bridge mode - I saw that someone else also has problems with that.

By experiment I found that the Wired output Ethernet port of the master Multy can be used to connect to a regular device (not just a slave Multy) and so I may try putting a switch there to connect to the wired devices currently plugged in to the Plusnet router. Then I can switch off the Plusnet router DHCP server.