WSR30 V1.00(ABMY.10)C0 update resulted in weak connection to the master Multy U

cash365
cash365 Posts: 4  Freshman Member
edited June 2020 in Multy WiFi System
Hi

Just updated the Multy U network I have to the latest firmware. However after the update the connection of the 2 Multy U to the primary Multy U is weak, whereas before the connection everything was running fine. The Multy U have not changed position.


#Multy_Apr_2020

Accepted Solution

  • Zyxel_Eric
    Zyxel_Eric Posts: 279  Zyxel Employee
    First Answer First Comment
    Answer ✓
    The latest Multy App version 2.3.10 is released.
    Please update your Multy App on App Store or Play Store for the latest App version. 

All Replies

  • Zyxel_Eric
    Zyxel_Eric Posts: 279  Zyxel Employee
    First Answer First Comment
    Dear Sir,

    Do you mean the message on the Multy App that shows the second Multy has a weak signal?

    The weak signal message on Extender is based on the wifi signal strength between Root and Extender.
    However, the signal strength will be affected by the environment, such as signal interference.
    You can run the "Diagnose" on the Menu bar of Multy App. It will provide you the result of the actual throughput on the second node.
    If the throughput on the second node is what you expected, you should keep that location and ignore the message. 
    But you can also move the second Multy close to the First Multy, get better performance.

    Best Regards,
    Eric
  • cash365
    cash365 Posts: 4  Freshman Member
    Hi Eric! Apologies for the late reply. Yes in the app it says that the nodes have weak connection. Both nodes were in the same place with good connection. 

    When I do the signal test it says that connection is ok but app most likely has a bug and does not update.

    I attach some photos

    Kind regards,

    Kyriakos
  • cash365
    cash365 Posts: 4  Freshman Member
    Found another post 4 days earlier than min with the same issue (bug) if latest firmware.

    https://homeforum.zyxel.com/discussion/comment/9089#Comment_9089

    Could you check that Eric?
  • Zyxel_Eric
    Zyxel_Eric Posts: 279  Zyxel Employee
    First Answer First Comment
    edited May 2020
    @cash365
    Thanks for your information.
    I had looked into this problem. We found this problem on the Dashboard of Multy App.
    We had fix this issue on next App version(2.3.10), it will release before the end of May. 
    Sorry for any inconvenience. 
  • Zyxel_Eric
    Zyxel_Eric Posts: 279  Zyxel Employee
    First Answer First Comment
    Answer ✓
    The latest Multy App version 2.3.10 is released.
    Please update your Multy App on App Store or Play Store for the latest App version. 

Categories

Consumer Product Help Center

EnglishTiếng ViệtРусскийไทย中文（台灣）