Multi Plus (WSQ60) standard mode

smi73
smi73 Posts: 3  Freshman Member
edited June 2020 in Multy WiFi System
Hello

I have Zyxel Multi (WSQ60) plus setup used together with a fiber based internet connection.
My ISP is stating that I can connect the WSQ60 to the fiber mediaconverter/fiber termination (Tilgin MSA974) directly via an ethernet cable and run the wsq60 in standard mode (router mode). That makes sense since I am doing that on another location with another brand of router.
When I try to do that I am able to get an internet connection from the WSQ60 but only for a limited time. I can see in the log that there is a lot of disconnects.
Putting the ISP provided router between the mediaconverter/fiber termination and the WSQ60 and switching the WSQ60 to run in bridge mode, the connection is stable.
I don't want to use ISP provided router as a "middle man" but would like to connect the WSQ60 directly to the fiber media-converter (Tilgin MSA974). I assume that it is some kind of interoperability issue between the Zyxel and Tilgin device. I also assume that it is a normal usecase.
Any suggestion on how to proceed (besides running in bridge mode together with the ISP router) ?
Thanks in advance.

Best regards


#Multy_May_2020

All Replies

  • Zyxel_Eric
    Zyxel_Eric Posts: 1  Zyxel Employee
    Dear Sir,

    1. Can you provide the topology of your Multy Plus?
    Please don't connect your Multy as below Topology in NAT Mode.
    Modem--------Root Multy
          |------------Extender Multy
    Please refer to the link for Ethernet backhaul: 
    https://kb.zyxel.com/KB/searchArticle!viewDetail.action?articleOid=017839&lang=EN
    2.  Please provide the log that appear in your Multy App.

    Best Regards,
    Eric
  • smi73
    smi73 Posts: 3  Freshman Member
    Hello

    Thanks for the feedback.
    I have attached a drawing on how i did connect the different devices.
    I have also attached the log.
    Thanks in advance.

    Best regards
  • Zyxel_Eric
    Zyxel_Eric Posts: 1  Zyxel Employee
    Dear Sir,

    Thanks for the file.
    I have contacted you via Private Message box, please check your message box for further assistance.

    Best Regards,
    Eric
  • Thank you very much for your hard work.
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