AMG 13102-T11C PPPoE session issue

Rahul Mane Posts: 2  Freshman Member

July 2020 in Smart Home Product

we are getting PPP session issue.

The DSL line is in sync. no-fault found by ISP.

however, we are not seeing any authentication logs on the PPPoE server.

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  Hummel Posts: 212  Master Member

  

  July 2020

  @Rahul Mane
  

  Do you configure the PPP information in the WAN settings correctly?
  

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  Rahul Mane Posts: 2  Freshman Member

  July 2020

  Yes, the WAN setting is correct. as per ISP no issue at their end.
  
  update from TAC - 
  
  I have taken a packet capture on the up-link of WAN 1 and we can see that there is no response to the PADI packet being sent by the MX. This suggests an upstream issue
  
  suspecting the issue is with the modem firmware.

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  Hummel Posts: 212  Master Member

  

  July 2020

  @Rahul Mane
  

  What is the firmware version you are using?
  

  
  

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