VMG1312-B10D Remote management

Kingdavid
Kingdavid Posts: 7  Freshman Member
edited March 2019 in Smart Home Product
Hi
I have Zyxel router VMG1312-B10D firmware V5.13(AAXA.7)C0 . I can't manage it remotely
I of course enable the remote management, I tried Http, Https   tried to change the port - nothing !
Very frustrating
Please help
Regards
david    

#CPE_Mar_2019

All Replies

  • YeK
    YeK Posts: 150  Master Member
    First Comment Friend Collector Sixth Anniversary
    Hi Kingdavid,

    I did some tests, all services (http/https/telent/ping) from wan to device are no problem.
    You can go to Remote Management > Service control and then check “wan interface used for service” option. The default setting is “Any_WAN”, if you have specific interface for these service, you need configure it to “Multi_WAN” and select to correct interface. 

  • Kingdavid
    Kingdavid Posts: 7  Freshman Member
    Hi 
    thanks for your answer, I tried it but still the same result  can”t manage remotely 
    I do not see also at the “status” screen that this service is open 
    ?
  • Zyxel_Support_CPE
    Zyxel_Support_CPE Posts: 188  Zyxel Employee
    Sixth Anniversary
    Hi Kingdavid,

    The status page will not show this information. May I know your location and who is your service provider? 
  • Kingdavid
    Kingdavid Posts: 7  Freshman Member
    Hi
    Thanks, my location is Israel and service provider is Bezeq 
    https://www.bezeq.co.il/
    Thanks 
    David
  • Zyxel_Support_CPE
    Zyxel_Support_CPE Posts: 188  Zyxel Employee
    Sixth Anniversary
    Hi Kingdavid,

    In order to provide you with a better assistance, we contacted you through private message to get more information, please check your message box.


  • Shanchin2k
    Shanchin2k Posts: 1
    Hello, I have the same problem as reported above. I am in Finland and the operator is Elisa. I am checking that these configurations are enabled:


    I can able to access the router from same network (LAN) using public IP, but not from internet. Are there any additional configuration needed?
  • Hummel
    Hummel Posts: 212  Master Member
    First Comment Friend Collector Third Anniversary
    From your settings, WAN is not enabled and that is the reason why you can not access it from Internet. Only LAN/WLAN is enabled now.

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