Why is it trying to install again

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robsnow68
robsnow68 Posts: 2  Freshman Member
edited November 2020 in Multy WiFi System
I just replaced my phone and re—installed all apps. Unlike every other single app which just needs me to logo , the Multy app is trying to go through whole install process again. How can I prevent this and just log back in

Best Answers

  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,364  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 1000 Comments
    edited November 2020 Answer ✓
    Dear Sir,

    Have you ever registered an account on myzyxelcloud ?
    If you have registered an account on myzyxelcloud, you can just log in and you'll get the configuration on your account. It will not go through the whole install process
    With a registered account, the configurations are saved in both your mobile device and myZyxelCloud.

    Best regards,
    Jerry
  • robsnow68
    robsnow68 Posts: 2  Freshman Member
    Answer ✓
    That worked like a charm, thank you

All Replies

  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,364  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 1000 Comments
    edited November 2020 Answer ✓
    Dear Sir,

    Have you ever registered an account on myzyxelcloud ?
    If you have registered an account on myzyxelcloud, you can just log in and you'll get the configuration on your account. It will not go through the whole install process
    With a registered account, the configurations are saved in both your mobile device and myZyxelCloud.

    Best regards,
    Jerry
  • robsnow68
    robsnow68 Posts: 2  Freshman Member
    Answer ✓
    That worked like a charm, thank you

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