Zyxel NBG6615 periodic WAN disconnects issues

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  • Zyxel_Eric
    Zyxel_Eric Posts: 279 image  Zyxel Employee
    First Answer First Comment
    @Steffen Schjoldager
    We have contacted you via private message.
    Please check your message box for further assistance.

  • Rastislav M.
    Rastislav M. Posts: 1 image  Freshman Member
    I have purchased this router recently. I have the same problems with periodic WAN disconnections. The router says it's running with a firmware V1.00(ABMV.3)C0 - but I cannot find any newer version for this router. Is it V.4 available somewhere?
  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,385 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 1000 Comments
    @"Rastislav M."
    We have contacted you via private message.
    Please check your message box for further assistance.
  • Eemil P
    Eemil P Posts: 1 image  Freshman Member
    I have also purchased this router recently and also have the same problem with periodic WAN disconnections and I'm running firmware V1.00(ABMV.3)C0. Is there at least a patched version available somewhere?
  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,385 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 1000 Comments
    @@Eemil P
    We have contacted you via private message.
    Please check your message box for further assistance.
  • JSX
    JSX Posts: 3 image  Freshman Member
    I have the same problem with NBG6615 which keeps disconnecting after few hours. Firmware version is V1.00(ABMV.3)C0. Can you provide some help for me as well?
  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,385 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 1000 Comments
    @JSX

    1.Could you provide more details about your issue?
    2.Please kindly provide your network topology.
    (1)What is the WAN setting? is it a DHCP client or Static IP?
    3. Are there any logs on it, could you share with us?


  • JSX
    JSX Posts: 3 image  Freshman Member

    There are two computers and one mobile phone connected wirelessly and they all loses connection at the same time. I haven't made any custom configurations.
  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,385 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 1000 Comments
    @JSX
    We have contacted you via private message.
    Please check your message box for further assistance.
  • JSX
    JSX Posts: 3 image  Freshman Member
    I didn't get any private message. :neutral:

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