Armor G1 - NBG6818

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KLS
KLS Posts: 2 image  Freshman Member
First Comment
in Home Router
What is the password for for the exported log file "log.tar" ?
It is not the login password for the router.

All Replies

  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,405 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 1000 Comments
    edited January 2021

    Dear @ KLS,

    The log file is for Zyxel support purpose and the credential can’t be released.

    Best regards,
    Jerry
  • KLS
    KLS Posts: 2 image  Freshman Member
    First Comment
    Thanks Jerry

    How do I contact technical support - I have filled out the form on the web page twice.
    When subitting form the webpage the page tels that you will recieve an email - but nothing happens.
  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,405 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 1000 Comments
    edited January 2021

    Dear @ KLS

    Here are the pages you could connect to local support

    https://support.zyxel.eu/hc/en-us

    Select the language on the upper right corner

    You can connect to your local support for further assistance.

    Best regards,

    Jerry


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