Removing license from site

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HelloWorld1
HelloWorld1 Posts: 2
First Comment
edited April 2021 in Nebula
Hi,

I have a few organizations in Nebula with no devices, but still active licenses. I want to delete these organizations, so how do I delete/remove the active licenses?

Regards,
Joris

All Replies

  • Zyxel_Chris
    Zyxel_Chris Posts: 739  Zyxel Employee
    Zyxel Certified Network Administrator - WLAN Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate 50 Answers
    If you are the organization owner or delegate user, you can transfer the license in MSP portal.


  • HelloWorld1
    HelloWorld1 Posts: 2
    First Comment
    Hi Chris,

    The companies i'd like to delete are not listed in the License Transfer window.
  • Zyxel_Chris
    Zyxel_Chris Posts: 739  Zyxel Employee
    Zyxel Certified Network Administrator - WLAN Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate 50 Answers
    That is mean you're not the owner in this org. you can check the owner account in Organization-wide> Administrators, and use this account or ask this owner to escalate your account as "delegate user" as following screenshot.



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