nwa1123-acv2 disconnect from nebula and internet
hi, i have a problem with 3 ap nwa1123-acv2, they keep losing registration on nebula and disconnect internet access, but remain connected to the lan.
The wlan clients remain connected to the wifi of the ap but not to the internet. I tested and changed lan and poe connection, configured both static ip and dhcp, I used alternative dns like that of goolge, updated firmware to the latest version
V6.10 (ABEL.8) but I always get the following message in the logs: netconf is unable to connect NCC. Relevant to DNS queries failed. Netconf connection is disconnected. All the devices connected to the LAN except the NWA1123 APs have no connection problems.
Why? I have many other NWA1123 apps installed on other users (more than 40) and I've never had any problems. Thanks for your help
0
All Replies
-
Hi @Enricoco,
According to the event logs shown, the AP is failed to do DNS queries, so the AP and NCC connection is disconnected. Please check the DNS server and make sure that the AP can reach the DNS server without problem. May I know that what's the DNS server you use? If it's an internal server, would you try to use the external DNS like 8.8.8.8 for checking if there's any problem to connect with NCC?0
Categories
- All Categories
- 347 Beta Program
- 2.1K Nebula
- 114 Nebula Ideas
- 77 Nebula Status and Incidents
- 5K Security
- 44 USG FLEX H Series
- 246 Security Ideas
- 1.2K Switch
- 65 Switch Ideas
- 901 WirelessLAN
- 33 WLAN Ideas
- 5.8K Consumer Product
- 204 Service & License
- 326 News and Release
- 71 Security Advisories
- 21 Education Center
- 5 [Campaign] Zyxel Network Detective
- 1.8K FAQ
- 831 Nebula FAQ
- 401 Security FAQ
- 219 Switch FAQ
- 190 WirelessLAN FAQ
- 45 Consumer Product FAQ
- 136 Service & License FAQ
- 34 Documents
- 34 Nebula Monthly Express
- 71 About Community
- 61 Security Highlight