Reboot ATP800

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  • Pedroj
    Pedroj Posts: 51  Ally Member
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    Hello, since we put the console, the ATP800 has not restarted, although this message is always getting through the console.
    What can be?

    src/central_freelist.cc:333] tcmalloc: allocation failed 65536

    I attach the logs

    Thank you.
  • Zyxel_Can
    Zyxel_Can Posts: 342  Zyxel Employee
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    Hi @Pedroj,

    In attached file I can't see src/central_freelist.cc:333] tcmalloc: allocation failed 65536 event.

    How did you get this file?

    I think there are some misunderstanding.

     

    Please connect your RS232 cable to ATP800 and follow the steps I mentioned before(9th entry of this topic).

     

    Best regards.
  • Pedroj
    Pedroj Posts: 51  Ally Member
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  • Pedroj
    Pedroj Posts: 51  Ally Member
    First Anniversary 10 Comments
    edited April 2021
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    Hello, this text is being downloaded via console from ATP800 to PC with Tera Term permanently.
    You have not restarted ATP800 yet, but this message is always there.

    The previous log is wrong, sorry.

    This is the log

    Thank you.
    LOG1.txt 995.2K
  • Zyxel_Can
    Zyxel_Can Posts: 342  Zyxel Employee
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    Hi @Pedroj,

     

    This bug has been solved in the current release.

     Please download this version from the following link and upgrade to your device;

     

    https://fwstore-zsdn-cloud-zyxel-com.s3.us-east-1.amazonaws.com/Forum/ATP/V4.62_WK08/462ABIQ0ITS-WK08-r98489.zip

     

    Best regards.


  • Pedroj
    Pedroj Posts: 51  Ally Member
    First Anniversary 10 Comments
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    Hi OK

    I will update ATP800 with this version and I will tell you the result.

    Thank you.
  • Pedroj
    Pedroj Posts: 51  Ally Member
    First Anniversary 10 Comments
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    Hello, the ATP800 restarted today.

    I attach the logs.
    In them you see a Kernel panic.
    It was not yet updated to version 462ABIQ0ITS-WK08-r98489.
    What should I do? Could it be a Hardware problem?


      [1496968.030041] Kernel panic - not syncing: Fatal exception in interrupt
    [1496968.036582] panic_notify_sys Log Date: 1617901888
    [1496968.041463] Firmware Version: 4.62 (ABIQ.0) | 2021-01-19 11:09:16

  • Pedroj
    Pedroj Posts: 51  Ally Member
    First Anniversary 10 Comments
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    I attach the logs of the complete sequence.
  • Zyxel_Can
    Zyxel_Can Posts: 342  Zyxel Employee
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    Hi @Pedroj,

     

    Thank you for sharing information about this case.

     

    We had fixed this symptom in the current release, please download and install the current release from the link below;

    https://fwstore-zsdn-cloud-zyxel-com.s3.us-east-1.amazonaws.com/Forum/ATP/V4.62_WK08/462ABIQ0ITS-WK08-r98489.zip

     

    Best regards.
  • Pedroj
    Pedroj Posts: 51  Ally Member
    First Anniversary 10 Comments
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    Hello, I will update the team and inform you of the result.

    Thanks.

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