Bought an NAP102 device

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jwb
jwb Posts: 3 image  Freshman Member
First Comment
edited April 2021 in Nebula
Hi,

i bought a NAP102 via ebay which is already registered.

Who can delete the AP in the Nebula Cloud, I´m not sure if the seller will do or can do.

can Zyxel help?

All Replies

  • Ace
    Ace Posts: 25 image  Freshman Member
    First Answer First Comment Friend Collector Sixth Anniversary
    You can use nebula app to scan QR code to register device.
  • jwb
    jwb Posts: 3 image  Freshman Member
    First Comment
    Hi Freshman, i know, but please look my message again, its not possible when the device already had been registered on other account.
  • Zyxel_Jonas
    Zyxel_Jonas Posts: 313 image  Zyxel Employee
    25 Answers First Comment Friend Collector Fifth Anniversary
    Hi @jwb,

    We saw that you'd also created a ticket on Zyxel system.
    We already replied you from the ticket, message as below:

    Please download our Nebula APP on your mobile phone to scan the QR-code located at the back of the NAP or on the brown box, so the device will register to your organization.
    This mechanism, is to force register via QR-code to his/her organization because we assume only the current owner will be able to scan the QR-code as the device is already on your hand.
    You may get a pop-out message when registering, please click "Register device" on the right-hand side and click "Next" on the top-right.

    Jonas,
    Jonas,
  • jwb
    jwb Posts: 3 image  Freshman Member
    First Comment
    edited April 2021
    Hi Zyxel support,

    Problem has been solved correctly. Its been registered now correctly. Ticket can be closed!

    Thanx for your help!

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