Zyxel NBG6615 periodic WAN disconnects issues

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  • Zyxel_Jerry
    Zyxel_Jerry Posts: 422  Zyxel Employee
    Hi @BartekR

    1.Could you provide more details about your issue?
    2.Please kindly provide your network topology.
    3. Are there any logs on it, could you share with us?
  • BartekR
    BartekR Posts: 2
    Hi @Zyxel_Jerry

    1. I have random disconnects many times a day, which last about few seconds.
    2. My topology is simple - Internet provider terminal -> Zyxel Router -> PC (cable)
    3.  I'm not really familiar with logging, but when I ping some address (for example 1.1.1.1) and disconnect happens it says that it cant reach gateway's IP address
  • Zyxel_Jerry
    Zyxel_Jerry Posts: 422  Zyxel Employee
    Hi @BartekR

    We have contacted you via private message.
    Please check your message box for further assistance.
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