Multy X - Android 11

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MIBSWE
MIBSWE Posts: 35 image  Freshman Member
First Comment Friend Collector Sixth Anniversary
in Multy WiFi System
Hi,

Has anyone complained of any phones not being able to connect to Multy X 5Ghz wireless? Since my Samsung Galaxy Note 10 was updated to Android 11, I sometimes notice that I have a 4G connection instead of my internal 5Ghz wireless network. The only way to reconnect is to restart my phone and then it is fine for a day or so. It can still see the 2.4GHz wireless network & I can connect to it, but unable to see the 5G wireless. No other devices are experiencing this issue. 

I have 3 Multy X devices in my home. Occasionally when I lose connection to the 5Ghz network and try to connect to it, I can see it in my wireless list. I connect to it but it either tells me it can't authenticate or tries to connect and then doesn't without an error message. Any ideas?

Regards,
MIB

All Replies

  • Pixel
    Pixel Posts: 17 image  Freshman Member
    Second Anniversary
    Hi,
    I have Samsung Galaxy Note 10+, when the screen locked and unlocked again, I'm able to use 5G wifi on my phone, maybe there is some special behavior on Samsung Galaxy Note 10.


  • MIBSWE
    MIBSWE Posts: 35 image  Freshman Member
    First Comment Friend Collector Sixth Anniversary
    @ Pixel Unfortunately, that makes no difference. Have just upgraded to the latest firmware on the Multy X. We'll see if that makes any difference. 
  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,385 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 1000 Comments
    Hi @MIBSWE,

    Since other devices could connect to SSID without problem, maybe you can ask Samsung is there any specific behavior on the mobile.
  • MIBSWE
    MIBSWE Posts: 35 image  Freshman Member
    First Comment Friend Collector Sixth Anniversary
    Zyxel_Jerry said:
    Hi @MIBSWE,

    Since other devices could connect to SSID without problem, maybe you can ask Samsung is there any specific behavior on the mobile.
    I have done that and waiting for an answer. I just wanted to see if anybody on here had a similar experience with Android 11 with losing connection to 5Ghz connections. Thanks.

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