Nebula Centre move sites to different organization

Carlo
Carlo Posts: 48  Freshman Member
First Comment Friend Collector Fourth Anniversary
in Nebula
Hi all,

I have an account with multiple organizations as per picture below. 

Each organization only has one site inside it.

I would like to move all those sites within only one organization as opposed to having one organization per each site.

Hope it makes sense, can you please advise?


All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,577  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Hi @Carlo,

    Good day.
    May you submit a ticket for tracking?
    We are glad to help you to move all those sites within only one organization.
    By the way, since you have some organization is Base status, you need to purchase Pro licenses if you want to use Pro feature after moving.
    Or maybe you move all Pro organization together and all Base organization together.

    Hope it helps.  
    Zyxel Melen


  • Carlo
    Carlo Posts: 48  Freshman Member
    First Comment Friend Collector Fourth Anniversary
    @Nebula_Melen

    How can I submit a tracking ticket?

    Can you please explain in more detail the licence application?

    For example, if I have 10 sites in the same organisation.
    I want 2 sites to be PRO and 8 sites to be BASE.

    Can I do it in the same organisation?
  • Carlo
    Carlo Posts: 48  Freshman Member
    First Comment Friend Collector Fourth Anniversary
    any help here please 
    @Nebula_Melen

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,577  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    edited May 2021
    Hi @Carlo,

    Sorry for late reply.
    You can submit ticket via Pro organization > Help > support request to submit ticket in my case.


    NCC only have PRO organization, there is no PRO site.
    Which means if you have 2 site's devices all have PRO licenses and 8 site's devices without licenses,
    your organization will be Base organization since not all devices have PRO licenses.
    If you want to use PRO feature, you have to purchase PRO licenses for the devices without license.

    Zyxel Melen


  • Carlo
    Carlo Posts: 48  Freshman Member
    First Comment Friend Collector Fourth Anniversary
    Thanks @Nebula_Melen

    So if I understand it correctly it's the organisation that decides whether the sites are BASE or PRO.

    Therefore if I have an organisation with even only one site BASE the entire organisation is BASE.

    Is this correct?

    Also, I had a look at the licences page, can you please explain what I can do with the Nebula MSP Pack License?
    This seems to me per organisation rather than device
  • Zyxel_Melen
    Zyxel_Melen Posts: 2,577  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    edited May 2021
    Hi @Carlo,

    Good day.
    Yes, you are correct.

    For you second question, MSP pack allow you can use these feature:

    MSP Portal can show all organizations you have.
    You can purchase licenses here : https://zyxelwebstore.onfastspring.com/?utm_source=serviceportal&utm_medium=NCC&utm_campaign=licenseMGT

    To add MSP license, please follow the below screenshot:

    1.Click "..." bottom.
    2.Go to my devices&services


    3.Click services.
    4.Click register.
    5.Key in the license and register. Then you will see MSP license show on services.


    Hope it helps.
    Zyxel Melen


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