Replaced damaged switches, removed from Nebula, and now we are short on licenses

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grnerd
grnerd Posts: 8 image  Freshman Member
Third Anniversary
edited August 2022 in Service & License
The 4 replacement switches are not licensed, and now the entire organization has reverted to base pack, even though the 19 others have not expired. Is there a way to transfer the licenses from the damaged switches to the new switches? Unfortunately, they have been recycled, and I did not record MAC addresses or anything. 

All Replies

  • [Deleted User]
    [Deleted User] Posts: 0 image  Zyxel Employee
    Zyxel Certified Network Administrator - WLAN Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate 50 Answers
    @grnerd
    So those devices are not send to RMA? Since if run RMA process then license should be transferred.
    Can you activate the access privilege in Nebula, Help> support request, also provide your organization name then I can check about it. :)
  • grnerd
    grnerd Posts: 8 image  Freshman Member
    Third Anniversary
    No RMA, it appears to be lightning damage. Fouts Brothers
  • [Deleted User]
    [Deleted User] Posts: 0 image  Zyxel Employee
    Zyxel Certified Network Administrator - WLAN Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate 50 Answers
    @grnerd
    For what have seen you had remove 5 switches out of org. on April 30th, is it correct?
    If there is no problem for you then I will transfer the license on these 5 switches to your replacement (4 sw)
    Let me know if you have any concerns and I can PM you those switches MAC address if you need.
  • grnerd
    grnerd Posts: 8 image  Freshman Member
    Third Anniversary
    edited June 2021
    That would be great. Let me know when it is finished.
  • grnerd
    grnerd Posts: 8 image  Freshman Member
    Third Anniversary
    Any update on this?
  • [Deleted User]
    [Deleted User] Posts: 0 image  Zyxel Employee
    Zyxel Certified Network Administrator - WLAN Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate 50 Answers
    @grnerd
    Transfer complete, you should see it update on 6/26 in Nebula. :)
  • grnerd
    grnerd Posts: 8 image  Freshman Member
    Third Anniversary
    It is still showing Base Pack. Do I need to do something to get the Professional Pack activated again?
  • [Deleted User]
    [Deleted User] Posts: 0 image  Zyxel Employee
    Zyxel Certified Network Administrator - WLAN Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate 50 Answers
    edited June 2021
    @grnerd
    You will need to click "upgrade now" button in License &inventory, overview tab as the screenshot. =)


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