NR2101 firmware update V1.00(ABUS.3)C0 applied, unable to connect to internet

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Moinois
Moinois Posts: 3
edited January 4 in Mobile Broadband
Hi,

I got a suggestion to update firmware of my NR2101 when I opened its interface. Now it can’t connect to internet anymore, even if it seems to have signal and I can see that there are some packages being sent and received in the statistics page. I tried to turn on roaming (shouldn’t be needed) but it didn’t make any difference.

Has anyone else experienced this? 

All Replies

  • tonygibbs16
    tonygibbs16 Posts: 841  Guru Member
    First Anniversary 10 Comments Friend Collector First Answer
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    Hello @Moinois

    Have you tried the troubleshooting tips in the user guide at https://download.zyxel.com/NR2101/user_guide/NR2101_V1.0,%20Ed2.pdf 

    I hope that this is helpful. Happy Easter.

    Kind regards,
         Tony
  • Bob_C
    Bob_C Posts: 166  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
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    Hi Moinois, 

    Which network mode was the NR2101 able to connect before the upgrade? Is it 4G LTE or 5G?

    Can you check the setting in preference network (Settings > Network Settings > Preference Network)?


    Also, can you switch the search mode to "manual" and scan the network (Settings > Network Settings)?
    Do you see any of your service provider's network on the list?



    Regards, 

    Bob
  • Moinois
    Moinois Posts: 3
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    Hi,

    First of all, I find the Zyxel support really confusing. I seem to have this support case in several systems somehow..? Not sure why, got notifications from this place as well forme some other place. I apparently answered only there.

    The reason I couldn’t connect was that I had a space in the SSID. As soon as I removed it it worked just fine. Waddayaknow. So, adding support for it would be appreciated.
  • Username_is_reserved
    Username_is_reserved Posts: 106  Ally Member
    First Anniversary 10 Comments Friend Collector
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    Hi
    Can the NR2101 Open a VPN Tunnel to my Zyxel Business Router?
    Thanks

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