NR2101 firmware update V1.00(ABUS.3)C0 applied, unable to connect to internet

Moinois
Moinois Posts: 1
edited April 9 in Smart Home Product
Hi,

I got a suggestion to update firmware of my NR2101 when I opened its interface. Now it can’t connect to internet anymore, even if it seems to have signal and I can see that there are some packages being sent and received in the statistics page. I tried to turn on roaming (shouldn’t be needed) but it didn’t make any difference.

Has anyone else experienced this? 

All Replies

  • tonygibbs16
    tonygibbs16 Posts: 150  Master Member
    Hello @Moinois

    Have you tried the troubleshooting tips in the user guide at https://download.zyxel.com/NR2101/user_guide/NR2101_V1.0,%20Ed2.pdf 

    I hope that this is helpful. Happy Easter.

    Kind regards,
         Tony
  • Zyxel_Bob
    Zyxel_Bob Posts: 50  Zyxel Employee
    Hi Moinois, 

    Which network mode was the NR2101 able to connect before the upgrade? Is it 4G LTE or 5G?

    Can you check the setting in preference network (Settings > Network Settings > Preference Network)?


    Also, can you switch the search mode to "manual" and scan the network (Settings > Network Settings)?
    Do you see any of your service provider's network on the list?



    Regards, 

    Bob
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