NR2101 firmware update V1.00(ABUS.3)C0 applied, unable to connect to internet

Moinois

Hi,

I got a suggestion to update firmware of my NR2101 when I opened its interface. Now it can’t connect to internet anymore, even if it seems to have signal and I can see that there are some packages being sent and received in the statistics page. I tried to turn on roaming (shouldn’t be needed) but it didn’t make any difference.

Has anyone else experienced this? 

tonygibbs16

Hello @Moinois

Have you tried the troubleshooting tips in the user guide at https://download.zyxel.com/NR2101/user_guide/NR2101_V1.0,%20Ed2.pdf 

I hope that this is helpful. Happy Easter.

Kind regards,

     Tony

Bob_C

Hi Moinois, 

Which network mode was the NR2101 able to connect before the upgrade? Is it 4G LTE or 5G?

Can you check the setting in preference network (Settings > Network Settings > Preference Network)?


Also, can you switch the search mode to "manual" and scan the network (Settings > Network Settings)?
Do you see any of your service provider's network on the list?



Regards, 

Bob

Moinois

Hi,

First of all, I find the Zyxel support really confusing. I seem to have this support case in several systems somehow..? Not sure why, got notifications from this place as well forme some other place. I apparently answered only there.

The reason I couldn’t connect was that I had a space in the SSID. As soon as I removed it it worked just fine. Waddayaknow. So, adding support for it would be appreciated.

Username_is_reserved

Hi
Can the NR2101 Open a VPN Tunnel to my Zyxel Business Router?
Thanks