Nebula MSP Pack License register problem

iKP
iKP Posts: 12
in Nebula
Dear Zyxel,

I bought a Nebula MSP Pack License, but when I want to register I get this message:

Http failure response for https://ccapi.nebula.zyxel.com/nebula/v11/helper/account-license: 500 OK

Thank you for your help.

All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,578  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Hi @iKP,

    Welcome to Zyxel community!

    May I know the account you try to register MSP Pack License is as same as your Zyxel community account?
    If yes, I will help to check this issue.
    If not, may you PM me your Nebula account to me to check?

    Zyxel Melen


  • iKP
    iKP Posts: 12
    Dear Melen,

    The Nebula owner is my Gmail address but I made the purchase from my business email address ( order number ZNET211004-4980-27147) and business email is register on Nebula.

    If I want to register through the Gmail Account then the answer I used this code.

    Thank you!




  • Zyxel_Melen
    Zyxel_Melen Posts: 2,578  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Hi @iKP,

    May I know which account you try to register MSP Pack License but fail?
    Zyxel Melen


  • iKP
    iKP Posts: 12
    I tried to register from the email address associated with this username.  (I don't want to post here)
  • Zyxel_Melen
    Zyxel_Melen Posts: 2,578  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Hi @iKP,

    I will PM you for this account so I can help to fix your issue.
    Zyxel Melen


  • Zyxel_Melen
    Zyxel_Melen Posts: 2,578  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Hi @iKP,

    The issue had been fixed and I found you had already registered your MSP Pack License.
    Hope you can enjoy MSP Pack feature.

    I also want to share this topic to other user who wants to register MSP Pack License but have no idea where to register it.

    How to register MSP Pack license to my Nebula account?


    Zyxel Melen


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