Can't get Mutly U wifi work again

BenRydman
BenRydman Posts: 3
in Multy WiFi System
I've had Multy U with 3 units for a year. It was working perfectly. Then I changed my phone to Pixel 4a and the Multy U app was not connected to the system. Old phone does not work at all anymore. I decided to try resetting and re-setupping everything. I've took all units off. Now I just can't get the setup working at all. The mobile phone does not connect to the first unit, I've tries meny times, re-restting again and again. The reseted unit has a blue-green color light on. How do I get the system work again?

All Replies

  • BenRydman
    BenRydman Posts: 3
    (So the color is not solid blue but solid blue-green combination. The modem is working and direct net work with cabel is working fine)
  • BenRydman
    BenRydman Posts: 3
    In one many times button-reseted unit the green is solid but in two non-button-reseted the color is blinking green - but the network works. Still no connection with Multy U -mobile app.
  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,056  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    Hi @BenRydman

    Please provide us the MAC address, Serial Number of the three devices and the account you registered on the Pcloud.

    You can private message the information to us.

Categories

Consumer Product Help Center

EnglishTiếng ViệtРусскийไทย中文（台灣）