Shutdown function on devices with 4.65/4.70 do not work

Shutdown function on devices with 4.65/4.70 do not work.

How to solve it?

All Replies

  • warwickt
    warwickt Posts: 111  Ally Member
    First Anniversary Friend Collector First Answer First Comment
    G'day @lbocquet did you try logging into the router with ssh and trying the shutdown command?

    Note that both the UI and the CLI methods do NOT POWER off the device.. but does stop the OS.
    • you will need to power offthe device manually .
    # ssh&nbsp; your-adminuser@<your-zyxel-appliance-on_local_lan><br>Password:&nbsp;<br>Bad terminal type: "xterm-256color". Will assume vt100.
    <p>Router> show version</p><p>Zyxel Communications Corp.</p><p><span>image number model&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; firmware version&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; build date &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; boot status&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</span></p><p>===============================================================================</p><p><span>1&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; USG40&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; <b>V4.70(AALA.0) </b>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 2021-10-27 17:02:25&nbsp; <b>Running </b>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</span></p><p><span>2&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; USG40&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; V4.65(AALA.1) &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 2021-08-09 21:41:34&nbsp; Standby</span></p>Router> <b>configure terminal&nbsp;</b><br>Router(config)# <b>shutdown</b>
    (look below if the formatting is failing)

    # ssh  your-adminuser@<your-zyxel-appliance-on_local_lan>
    Bad terminal type: "xterm-256color". Will assume vt100.
    Router> show version

    Zyxel Communications Corp.

    image number model                            firmware version                                                  build date           boot status         


    1            USG40                            V4.70(AALA.0)                                                     2021-10-27 17:02:25  Running              

    2            USG40                            V4.65(AALA.1)                                                     2021-08-09 21:41:34  Standby

    Router> configure terminal 
    Router(config)# shutdown

    Give that a try . This works for us.

    Hong Kong

  • Zyxel_Vic
    Zyxel_Vic Posts: 281  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    edited November 2021
    Hi @lbocquet
    As warwickt mentioned. The shutdown function is mainly to halt the system to avoid any kind of accident before you pulling out the power cable. 

  • lbocquet
    Sorry for the delay!

    It is done in webadmin directly not by a command.

    I am not alone:
  • CHS
    CHS Posts: 181  Master Member
    First Anniversary 10 Comments Friend Collector First Answer
    Which firmware version is working your device?
    My firmware version 4.70(AAPI.0) seems without the symptom.
    If symptom still exist, you can connect serial cable to collect more information for this symptom.
    You can check if terminal dumps any console log after your confirmed shutdown device message.

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