Multi App not communicating with Multi X units after IOS15 up grade.

MichaelP · December 2021

I can't get my Multi X units to communicate to the Multi App. My iPhone 8 updated to IOS15 on Tuesday night and since then have not been able to connect to the Multi X units. All the app gives me is the Home Screen and "Connecting" at the top but nothing happens. I would like advice on what to do.

Zyxel_Jerry · December 2021

Hi @MichaelP

Sorry for the inconvenience.
We're working on this case.

Zyxel_Jerry · December 2021

Hi @MichaelP

Thank you for feeding back to us and we had addressed the root cause of this issue. We're working on this issue , the app will be updated soon.
However, if you need to manage your device urgently, here we have a beta version which should resolved the issue you met.

Here is the link :https://testflight.apple.com/join/wDdmpO87

We'll release a new firmware on the app store once the formal version is ready.

Thank you

Chbu · December 2021

Hi. Just tried this beta app. Still says not connected. Wi-Fi works. What’s the fix?

Zyxel_Jerry · December 2021

HI @Chbu,

What model of mobile you're using?
What is the ios version of the mobile?
Please uninstall the Multy APP and install the Multy APP on testflight.
Please sign in with an account, reset all of the device and do the installation again.
https://community.zyxel.com/en/discussion/8677/multy-devices-reset-when-certification-authority-expired

Zyxel_Jerry · January 2022

Hi everyone,

The issue has been resolved. You can download the latest Multy APP firmware via APP store.

Multi App not communicating with Multi X units after IOS15 up grade.

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