WAC6552D-S discontinuous connection

iKP
iKP Posts: 12
edited November 2023 in Nebula
Dear Zyxel,

Please help resolve the AP why the connection is lost, attached pscr.

Thank you!


All Replies

  • Zyxel_Bella
    Zyxel_Bella Posts: 558  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch 50 Answers

    Hi @iKP

     

    The Netconf connection is disconnected indicated the AP lost connection with Nebula.

    The common cases are DNS can’t resolve Nebula Control Center domain, we suggest to set to 8.8.8.8 and monitor.

    Rarely some customer’s environment has IP conflict to cause the event.

    If the symptom still exists after confirm above conditions are ruled out.

    Please enable the Zyxel support at Help > Support request > Invite Zyxel support as administrator, and provide the Org and Site name for us to check.

    Thank you.

     

    Regards,

    Bella

     


    zyxel.com | Facebook | LinkedIn | YouTube

    240828_Nebula's-Intent_1920x400.jpg

  • iKP
    iKP Posts: 12
    Dear Bella!

    I set on the AP address to 8.8.8.8 DNS but it is still discontinuous. I switch on the Support request.
    Thank you
  • iKP
    iKP Posts: 12
    Dear Bella,

    When is this expected to be resolved? The device serial number is S212L23101721.
    I set the dns address but it still breaks.

    There is another such device that works normally.

    Thank you
  • Zyxel_Bella
    Zyxel_Bella Posts: 558  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch 50 Answers

    Hi @iKP

     

    We suggest to do a cable/port swap test with the unit doesn’t have offline issue and monitor two devices’ status.

    If you could access the AP’s GUI, collect the Diagnostic file at MAINTENANCE page for us to investigate.

    And Please enable the Zyxel support at Help > Support request > Invite Zyxel support as administrator, and provide the Org and Site name for us to check.

    Thank you.

     

    Regards,

    Bella

     


    zyxel.com | Facebook | LinkedIn | YouTube

    240828_Nebula's-Intent_1920x400.jpg

  • iKP
    iKP Posts: 12
    Dear Bella,

    The problem is solved, I reinstalled the firmware.

    Thank you

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