active License in portal

cateye
cateye Posts: 4  Freshman Member
Second Anniversary
edited August 2022 in Service & License
Hello

I bought 2 new licenses last year and when I try to register them in the portal it says "License key has expired".
But when I check the license key, the portal tells me that the key is not registered.
What is going on here?

Thanks for the quick solution

Kind regards
Cateye





Accepted Solution

All Replies

  • Zyxel_Emily
    Zyxel_Emily Posts: 1,404  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments
    Could you send two license keys to me in private message? We will replace new licenses to you if these licenses are expired. 

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  • cateye
    cateye Posts: 4  Freshman Member
    Second Anniversary
    Hello Emily

    Is this legal?
    I asked my importer and he said I should ask for a credit back, he could not change anything about the licenses.
    He also said that these licenses are no longer available and I have to buy them in a bundle and these IDP licenses are then free.

    Kind regards
    Cateye

  • Zyxel_Emily
    Zyxel_Emily Posts: 1,404  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments
    Just send the license keys to me in private message. We will check the license staus before replacing new license keys to you. 

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  • cateye
    cateye Posts: 4  Freshman Member
    Second Anniversary
    Hello Emily

    I have send to you.

    Best regards

    Cateye
  • Zyxel_Emily
    Zyxel_Emily Posts: 1,404  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments
    Answer ✓
    New license keys are sent to you in private message.
    We are Zyxel headquarter.  That's why we can replace expired license keys with new license keys.  B)

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