active License in portal

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cateye
cateye Posts: 4
First Anniversary
edited August 2022 in Service & License
Hello

I bought 2 new licenses last year and when I try to register them in the portal it says "License key has expired".
But when I check the license key, the portal tells me that the key is not registered.
What is going on here?

Thanks for the quick solution

Kind regards
Cateye





Accepted Solution

  • Zyxel_Emily
    Zyxel_Emily Posts: 1,296  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    Answer ✓
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    New license keys are sent to you in private message.
    We are Zyxel headquarter.  That's why we can replace expired license keys with new license keys.  B)

All Replies

  • Zyxel_Emily
    Zyxel_Emily Posts: 1,296  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
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    Could you send two license keys to me in private message? We will replace new licenses to you if these licenses are expired. 
  • cateye
    cateye Posts: 4
    First Anniversary
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    Hello Emily

    Is this legal?
    I asked my importer and he said I should ask for a credit back, he could not change anything about the licenses.
    He also said that these licenses are no longer available and I have to buy them in a bundle and these IDP licenses are then free.

    Kind regards
    Cateye

  • Zyxel_Emily
    Zyxel_Emily Posts: 1,296  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
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    Just send the license keys to me in private message. We will check the license staus before replacing new license keys to you. 
  • cateye
    cateye Posts: 4
    First Anniversary
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    Hello Emily

    I have send to you.

    Best regards

    Cateye
  • Zyxel_Emily
    Zyxel_Emily Posts: 1,296  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    Answer ✓
    Options
    New license keys are sent to you in private message.
    We are Zyxel headquarter.  That's why we can replace expired license keys with new license keys.  B)

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