What happened to the Anti-Spam package?

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DanofWoodstock
DanofWoodstock Posts: 8 image  Freshman Member
First Comment Third Anniversary
edited August 2022 in Service & License
Renewed subscription this year and was only offered a 3 app package vs the 5 app package previously offered.  Now I've been put in an endless loop because ZyXel sends me emails and my login show the need to renew - however, the link in both take me to the portal showing the same package I purchased.

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  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 1,568 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments
    Hi @DanofWoodstock,

    We are checking this issue, can you send me the notification mail in PM for further checking.
    Thanks.
  • Atanas
    Atanas Posts: 1 image  Freshman Member
    I have the same problem. Just renewed my licence via the Marketplace and noticed that the validity of the Anti-Spam still stays the old one, while the rest of the services has been extended for 1 year. I have then checked what I have actually paid for (3-1 package for USG40W) and really - there is no Anti-Spam there!
    What do I do for the Anti-Spam protection?
  • sea_oaks123
    sea_oaks123 Posts: 1 image  Freshman Member
    Second Anniversary
    Same issue here
  • holst
    holst Posts: 1 image  Freshman Member
    Second Anniversary
    I have the same problem.
  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 1,568 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments
    We are working on it, will keep update status when it is fixed.
  • DaRu
    DaRu Posts: 1 image  Freshman Member
    Friend Collector
    Zyxel_Cooldia said:
    Hi @DanofWoodstock,

    We are checking this issue, can you send me the notification mail in PM for further checking.
    Thanks.

    any news on this issue? I've got the same
  • Walter
    Walter Posts: 1 image  Freshman Member
    Third Anniversary
    Hi, Any news about the antiSpam package??
  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 1,568 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments
    edited April 2022
    The issue is fixed. We remove unnecessary renewed mail assume licenses  has been extend.

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