Problem Inactive License Nebula PRO

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Dbarbosasx
Dbarbosasx Posts: 5
edited April 2022 in Nebula 
Dear good morning,

We purchased a Pro Pack license for the access point (NWA1123ACv3).

When entering the license in Nebula, the status is inactive and we are not able to change its status.

We restart the access point, delete it from the SITE and the Organization and it does not change the status.

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  • Zyxel_Melen
    Zyxel_Melen Posts: 1,639  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
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    Hi @Dbarbosasx,

    Is your organization in base pack?
    If yes, after you assign license, you need to go to license & inventory overview page to click upgrade now button to active your license and make your organization status become Pro status.


    You also can check this guideline we post for the new Nebula user to easier understand how to use Nebula:

    Start your adventure on Nebula - Nebula CC/License part

    Zyxel Melen

  • Dbarbosasx
    Dbarbosasx Posts: 5
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    Caros, 

    Realizei o seguinte procedimento:
    Criei uma nova organização, em seguida criei um novo site.
    Desvinculei a licença e o ap da Organização e vinculei na nova Organização.
    Feito esse procedimento, consegui vincular normalmente a licença ao AP. 

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